Hear
Your drivers are telling you what's not working. Our Control Room listens across every channel — calls, emails, WhatsApp — and turns that noise into clear, actionable insights
We hear and help every driver
Care for your drivers, understand their struggles and get them charging, with the only support platform built for EV charging that both hears and helps
Trusted by
Backed by
You have 99% charger uptime,
but
29% of charges fail.
…why?
Authentication issueBattery too lowConfused driverRFID not recognisedCable stuck after chargeSession stuck "Preparing"ISO 15118 negotiationNetwork down at siteCard declined3D Secure timeoutWrong connector typePlug not fully inserted
Expired credit cardWrong cableHandshake failureCard reader brokenBay blocked by ICE carRoaming token rejectedFirmware crashVehicle BMS lockoutInsufficient fundsPlug & Charge failedTariff lookup failedReservation conflict
Wrong contractApp freezingCar rejectionCharger offlineAccount closedConnector damagedCPMS timeoutPower circuit trippedMaintenance modeUser chose wrong bayCut cablePeak demand limit
Before I’d get basic call volumes and five vague themes, which was not useful. Now I can see exactly why drivers are calling and how I can improve their customer experience.
Rick Vernon
Senior Transformation Manager
Customer Experience
Customer Experience
RAW Charging
The AI Driver Experience Platform
Hear
Your drivers are telling you what's not working. Our Control Room listens across every channel — calls, emails, WhatsApp — and turns that noise into clear, actionable insights
Help
Design proactive and reactive AI Agents with us that step in across every channel, language and country to give your drivers an amazing experience and get them charging
Easily integrate into any environment
Enterprise-grade security.
100% EU-hosted
EneraOthers
No PII stored
Hi, I'm [REDACTED NAME] and I'm having trouble with the charger at [REDACTED ADDRESS].
JW
Hi, I'm Jessica Walker and I'm having trouble with the charger at 123 Jubilee Street.
JW
E
Hello [DRIVER]! I can see you're at charger #4521. Let me check the status for you.
E
Hello Jessica! I can see you're at charger #4521. Let me check the status for you.
My phone number is [REDACTED] if the call drops.
JW
My phone number is +44 7555 123 456 if the call drops.
JW
E
Thanks! I've found the issue - let me restart the session for your [VEHICLE MODEL].
E
Thanks! I've found the issue - let me restart the session for your Tesla Model 3.
Isolated environments
CPO A
CPO B
CPO X
Frequently Asked Questions
Yes! Enera integrates seamlessly with popular CRM systems, Ticketing Systems, and CPMS. We support APIs, webhooks for custom integrations with your existing workflow.
We run L1 as a managed service so your team can focus on L2 and operations. You stay in control of policies, tools, and final decisions.
Quality is one of our core values and we really want to provide the best possible AI customer service. We consider every new language as a new product release with: end-to-end tests, hallucination detections, slang, pronunciations, etc. Offering multiple-language support and failing is not an option for Enera. For that reason, we are starting with the best English support for now, and we will add more languages in the future. If you are interested in a specific language, please let us know and we will prioritize it.
Absolutely. First off, we don't store any PII (Personally Identifiable Information) of any driver. Secondly, we use enterprise-grade security measures for data in flight and at rest, including end-to-end encryption and regular security audits. Finally, you get isolated agents for your customers, we don't use the knowledge base of one customer to train other's agents. Each agent has their own isolated environment. You can check more details in our privacy policy.
Book a call with us and we will walk you through the process. Our team is happy to meet in person to ensure a smooth onboarding.
The future of EV support runs on Enera.
Let us show you how.
Get a demo