Enera
What we do
Setup
FAQ
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Intelligent Driver Supportfor CPOs
We handle the noise at Level 1 with a mix of AI and EV experts. Delight drivers, reduce costs, and keep your Level 2 team focused on the big problems.
We are the partner you can trust:
What we do
Not a tool.
Fully managed L1 Support.
Fully managed L1 Support.
Enera designs, operates, and continuously improves your L1 support.
Your team keeps L2 in-house. We feed them fewer, cleaner, and better-qualified cases.
Your team keeps L2 in-house. We feed them fewer, cleaner, and better-qualified cases.
All major channels
- Inbound phone
- WhatsApp / SMS
- Email & web forms
- In-app chat (if available)
L1 use cases
- Driver can't start or stop a charge
- Payment and RFID issues
- Connector problems
- Location / billing / tariff questions
Outcomes
- 90% fewer escalations to L2
- 40% lower cost per contact
- Eliminate hold times
- 20% increase in NPS
Setup (Simple 3-step flow)
We build it for you, step by step
We handle the heavy lifting to deploy a solution that fits your tech stack and mirrors your tone.
Step 1 – Design & setup
We map your CX flows, systems, and policies, integrate with your CPMS, CRM, and ticketing tools, and build L1 playbooks for both AI and human agents, including clear rules for when to escalate to L2.
Step 2 – Go live on one segment
We launch with a subset of traffic (e.g. after-hours or a specific geography) to prove performance, then scale to full L1.
Step 3 – Optimise and expand
We continuously improve scripts, prompts, and routing based on real calls and your L2 feedback, aiming to reduce escalations over time.
Frequently Asked Questions
We are an end-to-end solution for L1 support. We use AI to receive, triage and troubleshoot calls. If desired or needed, the call is escalated to an in-house EV expert to solve it. We combine the best of both worlds to provide the best possible support to drivers. We integrate with your existing tools and systems.
Yes! Enera integrates seamlessly with popular CRM systems, Ticketing Systems, and CPMS. We support APIs, webhooks for custom integrations with your existing workflow.
We run L1 as a managed service so your team can focus on L2 and operations. You stay in control of policies, tools, and final decisions.
Yes. It's very rare, but they do sometimes. When handling thousands of calls with noisy backgrounds, distractions, or fuzzy descriptions, hallucinations can appear. However, we take this very seriously and have built a proprietary hallucination detection engine to catch and correct them, before they are sent to the user. We then track those hallucinations and use them to improve the agent's performance over time.
Quality is one of our core values and we really want to provide the best possible AI customer service. We consider every new language as a new product release with: end-to-end tests, hallucination detections, slang, pronunciations, etc. Offering multiple-language support and failing is not an option for Enera. For that reason, we are starting with the best English support for now, and we will add more languages in the future. If you are interested in a specific language, please let us know and we will prioritize it.
Absolutely. First off, we don't store any PII (Personally Identifiable Information) of any driver. Secondly, we use enterprise-grade security measures for data in flight and at rest, including end-to-end encryption, SOC 2 compliance, and regular security audits. Finally, you get isolated agents for your customers, we don't use the knowledge base of one customer to train other's agents. Each agent has their own isolated environment. You can check more details in our privacy policy.
Very simple! Book a call with us. We'll walk you through the process, and literally meet you (we will fly there) where you are.
The future of EV support runs on Enera.
Let us show you how.
Let us show you how.
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Enera
Intelligent Driver Support for CPOs
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