# Enera

> Conversational AI for EV charging customer support. Fully managed Level 1 driver support for Charge Point Operators (CPOs).

Enera designs, operates, and continuously improves Level 1 driver support for EV charging networks. We combine AI voice agents with in-house EV experts to handle inbound calls, SMS, email, and chat — so CPOs can focus on Level 2 operations and growth.

## What Enera Does

- Fully managed L1 support: AI receives, triages, and troubleshoots driver calls. If needed, calls escalate to in-house EV experts.
- Multi-channel: Phone, SMS, email, and chat support across all major channels.
- Integrations: Connects to existing CRM, ticketing systems, and Charge Point Management Systems (CPMS) via APIs and webhooks.
- OCPP support: Compatible with OCPP 1.6 and OCPP 2.0.1 protocols.
- Outcomes: 90% fewer escalations, 40% lower cost per contact, 60% NPS increase.

## Security & Compliance

- GDPR compliant
- ISO 27001 aligned
- Cyber Essentials certified
- 100% EU-hosted infrastructure
- No PII stored from drivers
- End-to-end encryption for data in flight and at rest
- Isolated agent environments per customer

## Core Pages

- [Home](https://getenera.com): Product overview, features, pricing, and FAQ
- [Demo Videos](https://getenera.com/demo-videos): Product demonstrations and walkthroughs
- [Privacy Policy](https://getenera.com/privacy-policy): Data handling, GDPR compliance, and security details
- [Website Terms](https://getenera.com/website-terms): Terms of service

## Company Info

- **Company**: Enera Technologies LTD
- **Registered Office**: 71-75 Shelton Street, London, WC2H 9JQ
- **Company Number**: 16785828
- **Domain**: getenera.com
- **Industry**: EV Charging Infrastructure / AI Customer Support
- **Founded**: 2025