Question 1

How does the Enera support work?

Accepted Answer

We are an end-to-end solution for L1 support. We use AI to receive, triage and troubleshoot calls. If desired or needed, the call is escalated to an in-house EV expert to solve it. We combine the best of both worlds to provide the best possible support to drivers. We integrate with your existing tools and systems.

Question 2

Can I integrate Enera with my existing tools?

Accepted Answer

Yes! Enera integrates seamlessly with popular CRM systems, Ticketing Systems, and CPMS. We support APIs, webhooks for custom integrations with your existing workflow.

Question 3

How do you work with our existing support team?

Accepted Answer

We run L1 as a managed service so your team can focus on L2 and operations. You stay in control of policies, tools, and final decisions.

Question 4

Do Enera Agents hallucinate?

Accepted Answer

Yes. It's very rare, but they do sometimes. When handling thousands of calls with noisy backgrounds, distractions, or fuzzy descriptions, hallucinations can appear. However, we take this very seriously and have built a proprietary hallucination detection engine to catch and correct them, before they are sent to the user. We then track those hallucinations and use them to improve the agent's performance over time.

Question 5

Do you offer multiple languages support?

Accepted Answer

Quality is one of our core values and we really want to provide the best possible AI customer service. We consider every new language as a new product release with end-to-end tests, hallucination detections, slang, pronunciations, etc. We are starting with the best English support for now, and we will add more languages in the future.

Question 6

Is my data secure with Enera?

Accepted Answer

Absolutely. We don't store any PII of any driver. We use enterprise-grade security measures including end-to-end encryption, SOC 2 compliance, and regular security audits. Each customer gets isolated agents with their own environment.

Question 7

How do I get started with Enera?

Accepted Answer

Very simple! Book a call with us. We'll walk you through the process and meet you where you are.

Demo Videos

Troubleshooting Payment Terminal Issue

User Education Call